InterMed Privacy Statement
Intercare Holdings, Inc. (“INTERCARE”) and its
subsidiaries and affiliates are committed to protecting the
privacy of the individuals we encounter in conducting our business.
“Personal Information” is information
that identifies and relates to you or other individuals. This
By using the INTERCARE web services, you signify your acceptance
Personal Information That We Collect
Depending on your relationship with us (for example, as a claimant;
witness; appointed representative; or other person relating to our
business), Personal Information collected about you may include:
- General identification and contact information
Your name; address; e-mail and telephone details; gender;
marital status; family status; date of birth; passwords on our systems;
educational background; physical attributes; activity records, such as
driving records; photos; employment history, skills and experience;
professional licenses and affiliations; relationship to the policyholder,
insured or claimant; and date and cause of death, injury or disability.
- Identification numbers issued by government bodies or agencies
Social Security or national insurance number; passport number; tax
identification number; military identification number; or driver’s or
other license number.
- Medical condition and health status
Current or former physical or mental or medical condition; health status;
injury or disability information; medical procedures performed;
prescription information; and medical history.
- Other sensitive information
In certain cases, we may obtain information about your criminal
record or civil litigation history in the process of preventing,
detecting and investigating fraud. We may also obtain sensitive
information if you voluntarily provide it to us (for example, if
you express preferences regarding medical treatment based on your
- Telephone recordings
Recordings of telephone calls to our representatives and
- Social media account and information from Apps
We may receive certain Personal Information about you when
you use our Social Media Pages, including your social media account
How We Use Personal Information
We use this Personal Information to:
- Communicate with you and others as part of our business.
- Make decisions about whether to provide assistance
services, and other products and services that we offer,
and provide such products and services, including claim
assessment, processing and settlement; and, where applicable,
manage claim disputes.
- Provide improved quality, training and security (for
example, with respect to recorded or monitored phone calls
to our contact numbers).
- Prevent, detect and investigate crime, including fraud
and money laundering, and analyze and manage other risks.
- Carry out market research and analysis, including
- Allow you to participate in contests, prize draws and
similar promotions, and to administer these activities.
Some of these activities have additional terms and conditions,
which could contain additional information about how we use
and disclose your Personal Information, so we suggest that
you read these carefully.
- Manage our infrastructure and business operations, and
comply with internal policies and procedures, including those
relating to auditing; finance and accounting; billing and
collections; IT systems; data and website hosting; business
continuity; and records, document and print management.
- Resolve complaints, and handle requests for data access
- Comply with applicable laws and regulatory obligations,
such as those relating to anti-money laundering, sanctions
and anti-terrorism; comply with legal process; and respond
to requests from public and governmental authorities.
- Establish and defend legal rights; protect our operations
or those of any of our group companies or business partners,
our rights, privacy, safety or property, and/or that of our
companies, you or others; and pursue available remedies or
limit our damages.
Sharing of Personal Information
INTERCARE may make Personal Information available to:
- Our affiliated companies
Other INTERCARE affiliated companies may have access
to and use of Personal Information in connection with the
conduct of our business where appropriate.
- Our service providers
External third-party service providers, such as medical
professionals, accountants, actuaries, auditors, experts,
lawyers and other outside professional advisors; travel and
medical assistance providers; call center service providers;
IT systems, support and hosting service providers; printing,
advertising; banks and financial institutions that service
our accounts; third-party claim administrators; document and
records management providers; claim investigators and
adjusters; construction consultants; engineers; examiners;
jury consultants; translators; and similar third-party
vendors and outsourced service providers that assist us in
carrying out business activities.
- Governmental authorities and third parties involved in court action
INTERCARE may also share Personal Information with governmental
or other public authorities (including, but not limited to, workers’
compensation boards, courts, law enforcement, tax authorities and
criminal investigations agencies); and third-party civil legal process
participants and their accountants, auditors, lawyers and other
advisors and representatives as we believe to be necessary or
(a) to comply with applicable law;
(b) to comply with legal process;
(c) to respond to requests from public and government authorities;
(d) to enforce our terms and conditions;
(e) to protect our operations or those of any of our affiliated companies;
(f) to protect our rights, privacy, safety or property, and/or that of
our affiliated companies, you or others; and
(g) to allow us to pursue available remedies or limit our damages.
INTERCARE will take appropriate technical, physical, legal and
organizational measures, which are consistent with applicable
privacy and data security laws. Unfortunately, no data transmission
over the Internet or data storage system can be guaranteed to be
100% secure. If you have reason to believe that your interaction
with us is no longer secure (for example, if you feel that the
security of any Personal Information you might have with us has
been compromised), please immediately notify us.
When INTERCARE provides Personal Information to a service provider,
the service provider will be selected carefully and required to use
appropriate measures to protect the confidentiality and security of
the Personal Information.
If we believe the security of your Personal Information in our
possession or control may have been compromised, we may seek to
notify you of that development. If a notification is appropriate,
we would endeavor to do so as promptly as possible under the
circumstances, and, to the extent we have your contact information.
Personal Information of Other Individuals
If you provide Personal Information to INTERCARE regarding other
individuals, you agree:
(a) to inform the individual about the content of this Privacy
Policy, and any other applicable INTERCARE Privacy Notice provided
to you; and
(b) to obtain any legally-required consent of Personal Information
other Privacy Notice.
Social Security Numbers
It is INTERCARE’s policy to protect customer and employee
Social Security Numbers that we collect in the course of our business
as confidential. This includes maintaining physical and electronic
security procedures to guard against unauthorized access to Social
Security Numbers. We also limit access to Social Security Numbers,
by among other means, only granting access to Social Security Numbers
to our employees who use that information to perform their job-related
duties. In addition, we do not disclose Social Security Numbers to
third parties, except where required or permitted by law.
Questions and Concerns
Please contact us at firstname.lastname@example.org
with any such requests or if you have any questions or concerns about
how we process Personal Information.
How We Collect Other Information
We and our third-party service providers may collect Other
Information in a variety of ways, including:
- Through your browser or device:
Certain information is collected by most websites or automatically
through your device, such as your IP address (i.e., your computer's
address on the internet), screen resolution, operating system type
(Windows or Mac) and version, device manufacturer and model,
language, internet browser type and version, time of the visit,
Third Party Privacy Practices
the privacy, information or other practices of any third parties,
including any third party operating any site or service to which
the INTERCARE web services link. The inclusion of a link on the
INTERCARE web services does not imply endorsement of the linked
site or service by us or by our group companies.
Please note that we are not responsible for the collection, usage
and disclosure policies and practices (including the data security
practices) of other organizations, such as Facebook, Apple, Google,
Microsoft, or any other software application developer or provider,
social media platform, operating system or wireless service provider,
or device manufacturer, including any Personal Information you
disclose to other organizations through or in connection with the
INTERCARE web services.
Use of Services by Minors
The INTERCARE web services are not directed to individuals under
the age of eighteen (18), and we request that these individuals do
not provide Personal Information through the INTERCARE web services.
make changes at any time to take account of changes in our business
and legal requirements. We will place updates on our website.
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