Privacy Policy :: InterMed CCS

InterMed Privacy Statement

Intercare Holdings, Inc. (“INTERCARE”) and its subsidiaries and affiliates are committed to protecting the privacy of the individuals we encounter in conducting our business.

“Personal Information” is information that identifies and relates to you or other individuals. This Privacy Policy describes how we handle Personal Information that we collect.

By using the INTERCARE web services, you signify your acceptance of this Privacy Policy.

Personal Information That We Collect

Depending on your relationship with us (for example, as a claimant; witness; appointed representative; or other person relating to our business), Personal Information collected about you may include:

General identification and contact information
Your name; address; e-mail and telephone details; gender; marital status; family status; date of birth; passwords on our systems; educational background; physical attributes; activity records, such as driving records; photos; employment history, skills and experience; professional licenses and affiliations; relationship to the policyholder, insured or claimant; and date and cause of death, injury or disability.
Identification numbers issued by government bodies or agencies
Social Security or national insurance number; passport number; tax identification number; military identification number; or driver’s or other license number.
Medical condition and health status
Current or former physical or mental or medical condition; health status; injury or disability information; medical procedures performed; prescription information; and medical history.
Other sensitive information
In certain cases, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud. We may also obtain sensitive information if you voluntarily provide it to us (for example, if you express preferences regarding medical treatment based on your religious beliefs).
Telephone recordings
Recordings of telephone calls to our representatives and call centers.
Social media account and information from Apps
We may receive certain Personal Information about you when you use our Social Media Pages, including your social media account ID.

How We Use Personal Information

We use this Personal Information to:

Communicate with you and others as part of our business.
Make decisions about whether to provide assistance services, and other products and services that we offer, and provide such products and services, including claim assessment, processing and settlement; and, where applicable, manage claim disputes.
Provide improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers).
Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other risks.
Carry out market research and analysis, including satisfaction surveys.
Allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these carefully.
Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; business continuity; and records, document and print management.
Resolve complaints, and handle requests for data access or correction.
Comply with applicable laws and regulatory obligations, such as those relating to anti-money laundering, sanctions and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities.
Establish and defend legal rights; protect our operations or those of any of our group companies or business partners, our rights, privacy, safety or property, and/or that of our companies, you or others; and pursue available remedies or limit our damages.

Sharing of Personal Information

INTERCARE may make Personal Information available to:

Our affiliated companies
Other INTERCARE affiliated companies may have access to and use of Personal Information in connection with the conduct of our business where appropriate.
Our service providers
External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors; travel and medical assistance providers; call center service providers; IT systems, support and hosting service providers; printing, advertising; banks and financial institutions that service our accounts; third-party claim administrators; document and records management providers; claim investigators and adjusters; construction consultants; engineers; examiners; jury consultants; translators; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities.
Governmental authorities and third parties involved in court action
INTERCARE may also share Personal Information with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliated companies; (f) to protect our rights, privacy, safety or property, and/or that of our affiliated companies, you or others; and (g) to allow us to pursue available remedies or limit our damages.

Security

INTERCARE will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us.

When INTERCARE provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.

If we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your contact information.

Personal Information of Other Individuals

If you provide Personal Information to INTERCARE regarding other individuals, you agree: (a) to inform the individual about the content of this Privacy Policy, and any other applicable INTERCARE Privacy Notice provided to you; and (b) to obtain any legally-required consent of Personal Information about the individual in accordance with this Privacy Policy and other Privacy Notice.

Social Security Numbers

It is INTERCARE’s policy to protect customer and employee Social Security Numbers that we collect in the course of our business as confidential. This includes maintaining physical and electronic security procedures to guard against unauthorized access to Social Security Numbers. We also limit access to Social Security Numbers, by among other means, only granting access to Social Security Numbers to our employees who use that information to perform their job-related duties. In addition, we do not disclose Social Security Numbers to third parties, except where required or permitted by law.

Questions and Concerns

Please contact us at legal@ihiservices.com with any such requests or if you have any questions or concerns about how we process Personal Information.

How We Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

Through your browser or device: Certain information is collected by most websites or automatically through your device, such as your IP address (i.e., your computer's address on the internet), screen resolution, operating system type (Windows or Mac) and version, device manufacturer and model, language, internet browser type and version, time of the visit, page(s) visited.

Third Party Privacy Practices

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the INTERCARE web services link. The inclusion of a link on the INTERCARE web services does not imply endorsement of the linked site or service by us or by our group companies.

Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software application developer or provider, social media platform, operating system or wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the INTERCARE web services.

Use of Services by Minors

The INTERCARE web services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the INTERCARE web services.

Changes to This Privacy Policy

We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.